Frequently Asked Questions

A Pet Nanny is more than just a sitter - we’re like your pet’s personal concierge. We provide loving, in-home care that blends the warmth of family with the professionalism of a trained expert. Whether it’s cuddles on the couch, administering medications, or sticking to your pet’s exact routine, we step in as a trusted extension of you. Think of us as the cozy, five-star innkeeper for your furry companion, devoted, detail-oriented, and always one paw ahead.

PNC cares for all domestic animals: dogs, cats, kittens, birds, fish, and small caged pets.

Absolutely! Our initial FREE meeting is called a “Meet & Greet & Key Pick-Up.” After making your first reservation, your primary sitter can set up a time to meet you and your animals, go over all the details of caring for your home and your customized pet care plan while you’re away, and answer any questions you may have. We will also collect 2 keys at the time of the meet and greet–unless you have a keypad or a lockbox. Please have two working keys readily available. We require 2 keys because one key is in the sitter’s possession, and the other is in the office. This allows the owner to step in as backup, or if a problem arises.

First, review the website to learn about the services we provide. You can call (239) 841-2941, email us your inquiry at info@thepetnannyco.com, or complete our new client intake form found on our website. Please let PNC know the days and timeframes you are requesting. Once we receive your email, we will send you a Welcome Packet, the next steps to take, and schedule a complimentary Meet & Greet Visit & Key Pick-Up to meet you and your pets. The office will return all calls and emails during office hours, as soon as possible. You will also need to create a quick client and pet profile with our industry-leading scheduling software, TimetoPet. We will work with your schedule to come to you! Please have 2 keys readily available (one for the sitter and one for the office).

We understand that your friends and families may want to check in with your pet while you are away, or that a relative or friend may be staying at the home while our services are rendered. Please alert PNC and the sitter of ANY PERSONS who have access to your home with your permission for safety purposes. PNC reserves the right to leave the property should they feel uncomfortable or unsafe if persons with access arrive during their visit. Refunds will not be provided. PNC will not be held responsible for any mistakes, misfortunes, or damages incurred to or in your home or pet made by persons who have access to the client’s home.

Yes! We offer a pet taxi service to take them wherever they need to go (vet, groomer, doggie daycare, etc).

ABSOLUTELY! While your dog may be off-leash trained, it is our strict policy to always keep your pet(s) on a leash while in our care, including outside of your home and excluding a secure, fenced-in yard. This will ensure we will have control over any unforeseen problems that may arise. There is also a leash law in our area, where safety and protocol come first. We will not allow your dog to socialize in dog parks or any other dog on our walking route. Pets are unpredictable, and for their safety, we keep our distance from other walkers, kids, and animals.

Yes! We will pick after your pet(s) when they are out on their walk - it is unlawful and disrespectful to not complete this task. PNC will also pick up after your pet(s) if they go in your yard while under our care. PNC offers a full poop scooping concierge add-on service for vacation visits. As for kitty cleanup, all litter boxes will be scooped at each visit. If your pet(s) get sick in your home, we will clean up after them, in most cases (if special cleaning may be required, we will contact you for further instructions). If this requires extended time beyond your visit, there may be an additional charge.

You are responsible for providing PNC with all cleaning supplies, including bags for picking up or scooping waste, paper towels, carpet cleaners, etc. Please go over any specific details with us for anything that requires special care, i.e. delicate or expensive carpets and rugs. Please be aware that not all accidents can be completely cleaned, no matter what product is used.

Two working keys should be exchanged at the Meet and Greet & Key Pick-Up–unless you have a keypad or a lockbox. Keeping your keys on file ensures that I am ready for future service at a moment’s notice. We require 2 keys because one key is in the nanny’s possession, and the other is in the office. This allows the owner to step in as backup, or if a problem arises. We generally like to retain keys for future visits. If you require your key(s) to be returned at the end of service, there will be a charge for future key pick-up or drop-off arrangements. PLEASE TEST ALL KEYS TO SEE THAT THEY WORK PROPERLY! If you live in a gated community, you will also be required to provide us with a gate code, access device, or leave your nanny’s name at the desk before the service starts. Please provide all gatekeepers with our names so that we can easily access your complex for requested services.

Key Release Policy: Two working copies of your house keys must be provided at time of registration/consultation. If you live in a gated community, you must provide a gate card, remote, or appropriate access codes. NO KEYS will be mailed by regular mail. Should keys become unusable, should the lock malfunction, or other instances outside the pet nanny’s control, PNC and Pet Nannies have authorization to employ the services of a locksmith to gain entry into a client’s home on the client’s behalf. Clients will be responsible for all expenses and time incurred and reimburse The Pet Nanny Co. upon return. If you prefer us to drive to you and pick up your key, and drop it off upon your return, there will be an automatic charge each way. We will not work with condominium sales offices to pick up or drop off keys. Many times, the sales reps are off touring prospective owners/renters, or are not available when we arrive or depart to handle the key. Oftentimes, the sales office is closed for holidays or evening visits. We will, however, work with 24 hour desk representatives who have your key on file. Front desk reps must be present upon our arrival and departure to handle your key–any additional time that we have to wait beyond reason may result in extra billed time. Lock boxes are PNC’s preferred method of access to your home. Lock boxes are sold by The Pet Nanny Co. or you may use your own. It is the client’s responsibility to ensure the lock box is in working condition and is placed in a secure location outside of the home before visits. Up to (2) tested key copies should be placed inside. Do not add key tags or key rings. If client’s use electronic locks, key fobs and garage code access, keys must be hidden on the property or with a neighbor in case of power outages or low battery issues. PNC lock boxes will be billed to the credit card on file. It is the pet owners responsibility to provide safe access to their home: leaving outdoor lights on for evening visits, cleared pathways of debris for home access, etc.

Your feedback is important to us. If you are unsatisfied with our service, please contact us directly so we can address any issues you may have experienced. We will also send you a survey to review your services, and we are committed to rectifying any problems to ensure your satisfaction.

PNC is dedicated to excellent care of your pet(s). In the event of an injury or illness we will take your pet to either their own vet or (in an extreme emergency/after hours) the nearest animal hospital. You (or your emergency contact in your absence) will always be contacted before any action is taken, unless the situation requires immediate attention. We will remain with your pet until you (or your emergency contact) are reached and decide what action is to be taken. You will have the ability in our pet profile system to add your personal vet information. Please make sure they have our name before you leave town.

Absolutely. PNC’s sitters are insured and bonded by the Pet Sitters Associates, a provider specifically designed for pet sitters.

Our customers are happy to speak with you about their experience with PNC! Three (3) professional references available upon request. You may also visit our website, Facebook, Google, website, Thumbtack, and Yelp to review testimonials and reviews.

Great question! The dog walking services generally start with warm greeting, customized walk (for much of the time allotted) water bowl refill, treat(s), playtime, cool down, and “see you soon!” Walks can be customized with a preferred pace and route; with a focus on age, breed, personality and physical limitations. Personalized plans will be discussed during the meet and greet and noted in our shared online client portal. You will receive a GPS tracked report immediately following the visit sent to your phone and email.

PNC Holidays include New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Juneteenth, Labor Day, Black Friday, President’s Day, Martin Luther King Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Clients will be billed an additional $15 fee for each in-home pet sitting/dog walking visit and a $30 overnight fee on these holidays.

PNC is a technology-based company that uses our online scheduling software, Time to Pet, for client registration, scheduling, and payment. The use of technology allows PNC to securely retain client information, pet care instructions, messaging, picture sharing, and household details. All data and communication with Time to Pet is encrypted and backed up daily. You can message your nanny directly through TimetoPet, and Elizabeth is copied on all messages so that there is a team behind you! This system also allows a timed GPS tracked report so that at the end of every visit, you will receive a report in real time via text and email.

You are welcome to reward your pet nanny for a job well done by leaving a tip directly, or through the online invoicing software. Tipping is a thoughtful gesture for rewarding excellent service, and is greatly appreciated!

To make a reservation, you can call or text us at (239) 841-2941, email us at info@thepetnannyco.com,(mailto:info@thepetnannyco.com) contact us through social media, or use the intake form on our website. After reaching out, we will send you a welcome packet with additional information and steps to get started. Clients can submit appointment requests through our online scheduling software, TimetoPet, which can be accessed via our website. Once you set up your account with your email and password, you can view or update your information, schedule visits, and view invoices.

PNC accepts all major credit cards debit cards, and Paypal. Invoices are due on the first day of service, however; you may choose to pay partial payments or the total any time prior through the portal. If we have not received payment by the first day of service, we will automatically charge your card. If a client requests to extend a service, payment at the same rate (with the addition of a late add fee if applicable) will be charged at the time of requested change.

We accept payments via credit card through our secure merchant account. Before your departure, we will email you a detailed service order for your review. Please inform us if any changes need to be made to the order. If no action is taken within 4 days of your arrival home, your card will be automatically charged.

PNC policies are meant to protect, safeguard, and ensure accountability amongst all parties. Some policies apply to all services while some are geared toward specific services. You can find our detailed policies and procedures through the online portal’s service agreement. You may also review our terms and policies on our website.

As professional pet sitters, we are prepared to care for pets of all ages, sizes, and needs. Please ask about how we can help you and provide the most comfortable experience for your pet. However, not all of our nannies have medical backgrounds and do injections at this time. If you have an aggressive dog, we suggest that you contact a trainer to help curb unwanted behavior. We do not take on aggressive dogs untrained.

Yes. We can administer oral medications, drops, thyroid creams and ointments, etc. PNC offers injections with our special needs Lead Pet Nanny, which we can assign for your pet. Additional fees applied.

All prices have been adjusted to include care for one (1) pet. An additional fee is added per pet per visit. Unlike local competitors, PNC does not charge for administering most medications, registration fees, or weekend visits. Our initial meet and greet is also free. These factors make our prices the most competitive in our area.

Our services focus on individual pets - unless the pets are in the same household. We provide individual attention and care to each of our pet clients, one visit at a time. If you are interested in buddy walks, please call the main office at (239) 841-2941 and we can try to assist a group walk. Non-aggressive, vaccinated, and size appropriate filtering is required. We will meet both dogs and make sure their temperaments work well together.

PNC subscribes to positive reinforcements and reward systems. Studies have shown that using punishment tactics are cruel and outdated. We do not utilize choke, shock, prong or bark collars. We will gladly suggest an alternative collar that best suits your dog’s personality, walking style, and behavior.

To ensure the safety of our team and clients, we initiate the Inclement Weather Plan when dangerous weather conditions make it difficult to access clients’ homes. This plan is typically activated during hurricane season or severe weather events. We announce the plan and specific weather concerns via social media and email. All clients should provide an emergency contact upon registration. Generally, we operate rain or shine, but we will not walk dogs during torrential downpours or dangerous lightning to avoid putting your dog(s) at risk. We also consider how your dog feels about walking in the rain. We will make up the time by bringing fun and exercise indoors, while trying to get them out for a quick potty break. When temperatures exceed 85 degrees, we may limit time outside or divide the walk into two shorter walks to ensure the dog's comfort and safety. We provide plenty of water and cool down time after all walks.

A midday walk is typically between 11am and 2pm. We do not give exact times for dog walking, we give time frames. We have a 2 hour window for midday dog walking.

When “life happens,” you can always check to see if we have availability for the day you are requesting. We are happy to accommodate you if our schedule allows with a late add fee, but there is no immediate guarantee. WE STRONGLY ENCOURAGE YOU TO BOOK AS SOON AS POSSIBLE–FIRST COME FIRST SERVE.

Pet sitting visits are general care that may include feeding, letting out or walking & playtime (if applicable), pet clean up, companionship, mental & physical exercise, home oversight, and more. Pet sitting visits can also be customized to best suit your pet’s personality and needs. We also will adjust blinds, bring in mail and packages, water up to 5 in door plants, and general home oversight.

We give your pet the attention it deserves! Love and affection, litter box scooping, playtime, cage cleaning, pet area clean up, feeding, treats, fish feeding, whatever is most suitable to your kitty or small animal.

Overnight pet sitting involves our team arriving at your home around 7pm or 9pm and spending the night with your pet. We feed your pets breakfast and provide morning walks and care. This service allows your pet to have one-on-one interaction with a professional, eliminating the stress of kennels or the risk of catching illnesses from other pets. Your pet can maintain their feeding and sleeping routine in the comfort of their own home. This service includes light and blind adjustments, mail/package collection, plant care, general home oversight, and other security and home care measures.

No. Our sitters come to you. PNC is an in-home pet sitting company, which means we care for your pets in the comfort of your own home. Clients come home to a well-adjusted pet, on their own schedule, in their familiar environment.

You can expect professionalism, reliability, consistent communication, and excellent customer service with PNC. PNC has many happy clients, which is noted through reviews on Google, Yelp, and PNC’s website that are readily available for viewing. PNC strives to raise the bar on pet care services, and our goal is to provide the most thorough, positive experience for all parties!

Great question, and it can be a confusing one! Hobby sitters, unlike professional in-home pet sitting companies, typically are not insured, bonded, trained, and may be unprepared for issues that may arise. In many cases, hobbyists have full-time jobs in an unrelated field, or may be inconsistent or unreliable. While most hobbyists begin with a love for animals, the pet care industry is demanding, hard work, and requires knowledge and experience to be executed to the industry’s highest standards. At PNC, we offer a team of sitters, reliable scheduling, GPS-tracked real time visit reports, insurance, and bonding. Elizabeth, the owner of the company, oversees all sitter interactions with the clients via our messaging system and is ready to jump in should a problem arise.

PNC can help you decide what is right for you and your pet(s) during our initial Meet and Greet & Key Pick-Up. For dogs, it is recommended that a minimum of two (2) visits and as many as five (5) visits per day for best pet care and practice. It really depends on your pet’s needs and your comfort level. It is also advisable for crated dogs to have a minimum of three (3) visits a day. For cats, a minimum of one (1) visit every day is advised.

Yes! We require 45 minute dog walks and pet sitting visits to assure we have enough time with your pets(s) with consideration to: parking, front desk, key pick up and drop off, fob use, several elevator trips, etc. Adding the extra minutes allows us to get through the building while still providing a full service to your pets. This applies to dogs only, cats and other small pets can retain the 30 minute visit option.

To opt in our out of our SMS messaging, please complete our contact form (https://www.elizabethspetservices.com/contact)and check Opt-In or Opt-Out SMS.

Yes! Our Privacy Policy Statement requires us that we don’t share, sell, or trade your customer’s information with third parties. Your privacy is safe with us!

A Pet Nanny provides personalized, in-home care tailored to your pet’s routine and comfort. This includes feeding, walks, playtime, litter or waste cleanup, administering medications (if needed), and of course, lots of love and attention. We also offer light home care touches like bringing in mail, watering plants, or adjusting lights to give your home that “lived-in” feel while you're away. Our goal is to keep your pet happy, relaxed, and stress-free in their own environment, because we believe true care goes beyond just the basics.